Privacy policy

Last Updated: 15th February 2026

Numina (“we”, “us”, “our”) operates the website https://shop.numina-life.com/ and https://numina-life.com/.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and UK data protection laws.

1. Data Controller

The data controller responsible for your personal information is:

Numina
Email: numina@numina-life.com

2. Personal Data We Collect

When you use our website or make a purchase, we may collect:

Information You Provide

Full name
Billing address
Shipping address
Email address
Phone number
Order details

Automatically Collected Information

IP address
Browser type
Device information
Pages visited
Cookies and tracking data

Payment Information

Payments are processed securely by third-party providers.
We do not store full credit card details.

3. How We Use Your Data

We use your personal data to:

Process and fulfill orders
Deliver products
Provide customer support
Send order confirmations and shipping updates
Improve our website
Prevent fraud
Send marketing emails (only if you consent)

4. Legal Basis for Processing (EU & UK Users)

Under GDPR, we rely on the following legal bases:

Contractual necessity – to process and deliver your order
Legal obligation – for tax and accounting purposes
Legitimate interest – to improve services and prevent fraud
Consent – for marketing communications and non-essential cookies

5. Sharing Your Information

We only share necessary data with:

Payment processors
Shipping carriers
Dropshipping suppliers
Website hosting providers
IT and analytics providers

We do NOT sell your personal data.

6. International Transfers

Because we operate from Albania and may use international service providers, your data may be transferred outside your country of residence.

Where required, we ensure appropriate safeguards are in place to protect your data.

7. Data Retention

We retain your personal data only as long as necessary for:

Order fulfillment
Legal and tax obligations
Dispute resolution
Fraud prevention

When no longer required, data is securely deleted.

8. Your Rights (EU & UK Residents)

If you are located in the EU or UK, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Withdraw consent at any time
Request data portability

To exercise your rights, contact:
📩 numina@numina-life.com

We may request identity verification before processing your request.

9. Cookies & Tracking

We use cookies for:

Essential website functionality
Analytics
Marketing (with consent)

EU and UK users are presented with a cookie consent banner before non-essential cookies are activated.

You may manage cookie preferences via your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

Unauthorized access
Loss
Misuse
Disclosure

However, no internet transmission is completely secure.

11. Marketing Communications

If you subscribe to our newsletter:

You may unsubscribe at any time via the link in our emails.
We will not send marketing emails without your consent.

12. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children.

13. Complaints

If you are in the EU or UK and believe your data rights have been violated, you may lodge a complaint with your local data protection authority.

However, we encourage you to contact us first at:
📩 numina@numina-life.com

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

RETURN & REFUND POLICY

Thank you for shopping with Numina.

1. 14-Day Right of Withdrawal (EU & UK Customers)

If you are located in the EU or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving your order.

To exercise your right of withdrawal, you must email numina@numina-life.comwithin 14 days of delivery. You then have an additional 14 days to return the item.

2. Return Conditions

To be eligible for a return:

The item must be unused
In original condition
In original packaging
Not damaged by misuse

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Used or burned incense
Opened sealed products
Custom or personalized jewelry
Items damaged due to improper use

Natural variations in crystals (size, color, shape, inclusions) are not considered defects.

4. Damaged or Incorrect Items

If your item arrives:

Damaged
Defective
Incorrect

You must contact us within 48 hours of delivery.

Please include:

Clear photos of the product
Photos of packaging
Your order number

If approved, we will offer:

A replacement, or
A full refund

at our discretion.

5. Return Shipping Costs

Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
If the return is due to our error (wrong or defective item), we will cover the cost.

We recommend using a tracked shipping service, as we are not responsible for lost returns.

6. Refund Processing

Once we receive and inspect your returned item:

You will be notified of approval or rejection.
Approved refunds will be issued to your original payment method.
Refunds may take 5–14 business days to appear, depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank.

If you still have not received it, email us at:
📩 numina@numina-life.com

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After processing begins (0–3 business days), cancellation may not be possible.

9. Customs & Refused Deliveries

If a package is:

Refused by the customer
Not collected
Returned due to unpaid customs charges

We may deduct return shipping fees and customs costs from the refund.

TERMS OF SERVICE

This website is operated by Numina. Throughout the site, the terms “we”, “us” and “our” refer to Numina. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”).

If you do not agree to all the Terms, you may not access the website or use any services.

1. Company Information

Numina
Country of operation: Albania
Email: numina@numina-life.com
Website: https://shop.numina-life.com

2. Online Store Terms

By agreeing to these Terms, you confirm that:

You are at least 18 years old; or
You have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

3. Products & Services

We sell:

Crystals and gemstones
Incense and incense holders
Crystal necklaces and bracelets

We reserve the right to:

Limit sales geographically
Limit quantities
Discontinue products at any time

4. Natural Product Disclaimer

Crystals are natural materials and may vary in:

Color
Shape
Size
Pattern

Such variations are not considered defects.

5. Order Processing & Shipping

Processing time: 0–3 business days
Estimated shipping time: 7–15 business days (EU & UK)

Shipping times are estimates and may vary due to:

Customs processing
Carrier delays
Public holidays
Incorrect address information

Customers are responsible for any applicable customs duties or import taxes.

6. Accuracy of Information

We strive for accuracy but do not guarantee that:

Product descriptions are error-free
Pricing errors will not occur
Website content is always up to date

We reserve the right to correct errors and cancel orders if necessary.

7. Pricing & Payment

Prices are displayed in the selected currency.
We reserve the right to change prices at any time.
Payments are processed through secure third-party providers.
We do not store full payment card details.

8. Returns & Refunds

EU and UK customers have a legal right to withdraw within 14 days of receiving their order.

Returned items must be:

Unused
In original packaging
In resellable condition

Certain items (such as used incense or personalized jewelry) are non-returnable.

Full details are provided in our Refund Policy.

9. Metaphysical & Medical Disclaimer

Products sold by Numina are intended for decorative and spiritual purposes only.

We do not guarantee:

Healing outcomes
Medical benefits
Psychological effects

Products are not intended to diagnose, treat, cure, or prevent disease.

10. Product Safety

Incense must be used responsibly:

Never leave burning unattended
Keep away from children and pets
Use in ventilated areas

Jewelry may cause allergic reactions depending on material sensitivity.

11. Intellectual Property

All content on this website, including:

Text
Logos
Graphics
Branding
Product descriptions

is the property of Numina and protected under applicable intellectual property laws.

Unauthorized use is prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, Numina shall not be liable for:

Indirect or consequential damages
Loss of profits
Allergic reactions
Improper product use
Shipping delays beyond our control

Total liability shall not exceed the amount paid for the product.

13. Third-Party Services

We may use third-party providers for:

Payment processing
Shipping
Website hosting
Analytics

We are not responsible for the independent policies or practices of third parties.

14. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

15. Governing Law

These Terms shall be governed by and interpreted under the laws of
Albania

Mandatory consumer protection laws of the EU and UK apply where required.

16. Changes to Terms

We reserve the right to update these Terms at any time.

Changes will be effective immediately upon posting on this page.

Continued use of the website constitutes acceptance of the updated Terms.

17. Contact Information

Questions about the Terms of Service should be sent to:

📩 numina@numina-life.com

SHIPPING POLICY

Thank you for shopping with Numina. Below you will find detailed information about our order processing, shipping timelines, and delivery terms.

1. Order Processing Time

All orders are processed within 0–3 business days (Monday–Friday, excluding public holidays).

You will receive a confirmation email once your order has been processed and dispatched.

Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Destinations

We currently ship to:

European Union countries
United Kingdom

If your country is not available at checkout, please contact us at:
📩 numina@numina-life.com

3. Shipping Rates

We offer the following international shipping rates:

Orders from €0–€50 → €10 flat shipping fee
Orders above €50 → FREE international shipping

Shipping costs are calculated and displayed at checkout before payment is completed.

4. Estimated Delivery Time

Estimated delivery time: 7–15 business days

Delivery times may vary depending on:

Destination country
Customs clearance
Carrier delays
Seasonal demand
Public holidays

Please note that shipping times are estimates and are not guaranteed.

5. Customs, Duties & Import Taxes

As Numina operates from Albania and ships internationally:

Your order may be subject to customs duties or import VAT depending on your country.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs procedures.

If a customer refuses to pay customs fees and the package is returned, return shipping costs may be deducted from the refund.

6. Tracking Information

Tracking information will be provided when available.

Please allow several days for tracking updates to appear after dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

We are not responsible for lost or undelivered packages.
Additional reshipping fees may apply.

8. Lost or Delayed Packages

If your order has not arrived within 15 business days:

Contact us at numina@numina-life.com
We will investigate with the shipping provider.

We are not liable for delays caused by carriers, customs, or force majeure events.

Important Reminder

Processing Time: 0–3 business days
Shipping Time: 7–15 business days
Shipping Fee:
• €0–€50 → €10
• €50+ → Free Shipping

CONTACT US

Numina

We’re here to help 🤍

If you have questions about your order, products, shipping, or returns, please contact us using the details below.

📧 Email Support

Email: numina@numina-life.com

We aim to respond within 24–48 business hours (Monday–Friday).

🏢 Business Information

Business Name: Numina
Country of Operation: Albania

📦 Order Support

For faster assistance, please include:

Your full name
Order number
Description of your inquiry
Photos (if reporting a damaged item)

🌿 Product Questions

If you need help choosing:

Crystals
Incense
Jewelry

Feel free to email us. We’re happy to guide you.

⏱ Business Hours

Customer support is available:

Monday – Friday
Response time: 24–48 hours

Closed on weekends and public holidays.

Important Notes

For returns, please review our Refund Policy before contacting us.
For shipping timelines, see our Shipping Policy.
We currently ship to EU and UK countries only.

LEGAL NOTICE / IMPRINT

1. Publisher / Operator

Numina
Country of Operation: Albania
Email: numina@numina-life.com

2. Responsible for Content

The content of this website is the responsibility of: